Janelle helped me find a rare opportunity on Balboa Island. It was a highly sought 4-BR unit. She obtained the MLS data and the full data sheet on the same day. She also was available and got me into the place for review within 48 hours prior to the first weekend it was up. So I was able to put an offer in prior to the weekend. And I was selected from a number of applications. Janelle worked directly with the owner on the final terms and was present at the inspection. Very happy with her work on this - I would not have found it without her.
I experienced the ultimate professionalism working with Janelle and Brandon. They are not extremely professional but handled every one of my issues with great care. I highly recommend them if you want to sell or buy a home. What a wonderful experience they provided us. I felt like family to them. Their marketing and selling methodology was exceptional. Additionally, I came to like them as individuals who I knew had my best interest at heart. It wasn’t about making a sale but serving my desires. I can’t recommend them highly enough as professionals and I feel fortunate that they became our friends.
Our experience with Brandon and his team was near flawless. We went from discussing the market to close on our first home in under 35 days and we couldn't be happier with the way things worked out. I met Brandon several months prior to even considering making a real estate purchase with my wife. Over the course of that period of time he made a clear effort to learn about my business, connect me with other professionals, and genuinely took an interest in being of service should the need ever arise. In early June of this year, I began to evaluate our entry into the market and reached out to Brandon in an effort to make an educated decision about whether or not to pursue our first potential purchase. During that conversation, he demonstrated a clear understanding of the local area, the current financial climate, and how this purchase fit into our family's long-term goals. Beyond that, I got the strong sense that he was able to separate and prioritize our best interests over the desire to just sell us a house. In action, Brandon was a strong asset, his personal presentation and professionalism provided us with a tangible advantage in the way that other agents viewed us as potential buyers. He was thorough and rational in his evaluation of potential properties helping to keep us thinking critically about our options. Ultimately, after hearing horror stories from friends viewing hundreds of houses and making multiple offers only to be outbid by a cash offer, we got really lucky. We fell in love with a house, made a very well-educated offer thanks to Brandon and his team, and presented a very appealing package that made the homeowners comfortable with our plans for their home. Then the stressful part started. One of the best parts of working with Brandon was the incredible team behind him at Surterre. They gave us the confidence to agree to expedited closing and made sure that we did not sacrifice at all on our due diligence. He was proactive in scheduling and attending every inspection and walk-through and found great professionals that we could trust did a thorough job. We bugged the crap out of him, calling/texting constantly because we were inexperienced regarding the process and he handled our demands with patience and clearly explained everything to us. As I said, we were the lucky ones and got to enjoy the process and found a great home that we absolutely love. Thanks to Brandon, Janelle, and everyone at their office.
Engaging The File Group was hands-down the best decision we could have made when searching for our new home. Janelle and Brandon were not only super informative, insightful, patient and willing to roll with us as we figured out what we wanted, but they also made the entire process as simple and streamlined as it could possibly be, from search to offer to negotiation to mortgage application to inspection to closing. And, even after closing, they consistently checked in to make sure we had everything we needed and were happy with our new home. I have regularly and confidently recommended The File Group to my family and friends — all of whom have had glowing reviews of their own.
Janelle and Brandon are true experts and make the home buying/selling process enjoyable. Brandon consistently made himself available for showings, always followed up with emails, and worked great with the other agents. Janelle's appraisal expertise ensured that the offer I presented was fair and Brandon negotiated the transaction perfectly. I always felt 100% supported and couldn't have asked for a better team in my corner.
Brandon and Janelle are the go to team in Corona del Mar, Newport Beach and the surrounding communities!! We just closed on our house and there were multiple competing offers. I truly believe we would not have gotten the home if it weren’t for their experience and their relationship with other agent. We couldn’t be happier with the service and the follow up. Highly recommend them!!
I have recommended Janelle and Brandon many times already. They are the best! Brandon takes care of any detail that requires attention right away. They contacted us 8 months after one short chance meeting when something came available we had described to them. That is now our home and it wasn't on the market. When we wanted help renting out another property, they had it done the first week end to our ideal tenant. Whenever we need a resource (handyman etc) they have a recommendation and never fail to help us. I would highly recommend them.
Janelle was great to work with on the sale of my property. She was able to find a lot of potential buyers in a short time, and was always honest with me in communicating what the buyers felt about my property. There was absolute trust on both Janelle's side as well as mine, and that will always make any business transaction a successful one. She handled everything in an expedient, thoughtful manner, and completed the sale successfully. There is no one else I would rather work with in Corona del Mar and the surrounding area.